Shipping policy

General Shipping Policy for Christopher Chase LLC

Last Updated: April 12, 2026
Christopher Chase LLC is committed to processing and shipping orders as efficiently as possible while maintaining the premium customer experience reflected across the Christopher Chase brand. This General Shipping Policy explains how orders are processed, shipped, tracked, and supported after purchase. By placing an order through christopherchase.com, customers acknowledge and accept the terms described below.

1. Order Processing

Orders are typically processed within 1 to 3 business days after payment has been successfully received. Business days do not include weekends or U.S. holidays. During periods of increased demand, product launches, holidays, promotional events, or unforeseen operational disruptions, order processing may require additional time.
Once an order has been processed and handed to the carrier, the order is considered shipped and delivery timing will depend on the selected shipping method and the carrier’s network. Christopher Chase LLC reserves the right to delay or cancel any order for fraud prevention, inventory discrepancies, payment verification, or inaccurate shipping information.

2. Shipping Rates and Promotional Shipping Offers

Shipping charges are calculated at checkout unless otherwise expressly stated on the website. Taxes are included where indicated on the storefront, and any available shipping discounts are applied during checkout after the customer enters a valid delivery address.
Christopher Chase LLC may offer promotional shipping terms from time to time, including the currently advertised free shipping when you order 2 products. Promotional shipping offers are subject to change, may be modified or discontinued without prior notice, and may be limited by order value, destination, carrier availability, or other conditions determined by Christopher Chase LLC.
Shipping Charge Topic
General Policy
Standard shipping charges
Calculated at checkout unless otherwise stated
Taxes
Displayed according to checkout settings and applicable law
Shipping discounts
Applied at checkout when eligibility requirements are met
Promotional free shipping
May be offered on qualifying orders and may be changed or withdrawn at any time

3. Shipping Methods and Delivery Estimates

Christopher Chase LLC may offer standard or expedited delivery options depending on the customer’s location and carrier availability. Estimated delivery windows shown at checkout or in shipping confirmations are estimates only and are not guaranteed unless expressly stated otherwise.
Delivery estimates begin after the order has been processed, not at the time the order is placed. Transit times may vary because of weather events, carrier delays, high-volume shipping periods, customs processing, address issues, or other circumstances outside the control of Christopher Chase LLC.
Shipping Stage
Typical Timing
Order processing
1 to 3 business days
Carrier transit
Varies by destination and selected method
Total delivery time
Processing time plus carrier transit time

4. Shipping Destinations and Restrictions

Christopher Chase LLC currently ships to destinations made available during checkout. Shipping availability may vary based on carrier service zones, legal restrictions, product limitations, or operational capacity. Christopher Chase LLC reserves the right to limit, refuse, or cancel shipments to certain addresses, regions, or jurisdictions at its sole discretion.
Customers are responsible for providing a complete and accurate shipping address. If an address is incomplete, invalid, or undeliverable, processing and delivery may be delayed. Additional carrier fees, reshipment fees, or order cancellation may apply when address errors are caused by customer-provided information.

5. Order Tracking

When tracking is available, customers will receive shipment confirmation and tracking information after the order has been dispatched. Tracking updates are generated by the shipping carrier and may not appear immediately after label creation.
Christopher Chase LLC is not responsible for delays in carrier scan updates, temporary gaps in tracking visibility, or tracking inaccuracies caused by third-party carrier systems.

6. International Shipping

If international shipping is made available at checkout, customers are responsible for complying with the import rules of the destination country. International orders may be subject to customs inspections, duties, taxes, import fees, brokerage charges, or other governmental assessments that are not included in the product price or shipping charge unless expressly stated otherwise.
International transit times are estimates only and may be affected by customs clearance, local delivery practices, and regional shipping disruptions. Christopher Chase LLC is not responsible for delays caused by customs authorities or other cross-border procedures.

7. Delivery Delays and Carrier Issues

Christopher Chase LLC is not liable for shipping delays caused by circumstances beyond its reasonable control, including severe weather, natural disasters, labor interruptions, carrier service failures, customs delays, public emergencies, or inaccurate address information supplied by the customer.
If a package is delayed beyond the estimated delivery period, customers should first review the tracking information and then contact Christopher Chase LLC through the website contact page if further assistance is needed. While Christopher Chase LLC will make reasonable efforts to assist, delivery dates cannot be guaranteed once an order is in carrier possession unless otherwise expressly stated.

8. Lost, Stolen, Missing, or Damaged Packages

If a package arrives damaged, appears to be lost in transit, or is marked delivered but has not been received, the customer should contact Christopher Chase LLC promptly through the contact page at christopherchase.com/pages/contact. Customers may be asked to provide the order number, shipping address, photographs of the packaging or product, and any other relevant details necessary for a claim review.
Christopher Chase LLC will review each report on a case-by-case basis and, where appropriate, may assist with a carrier claim, replacement, store credit, or other resolution. Christopher Chase LLC is not responsible for packages lost or stolen after confirmed delivery to the address provided by the customer, except where required by law.

9. Returns, Refunds, and Exchanges

This Shipping Policy should be read together with the Christopher Chase return policy. Based on the current public policy, returns are accepted within 30 days of purchase, but opened or used products are not eligible for return for sanitary reasons. Approved refunds are generally issued to the original payment method within a few business days after the returned item is received and inspected.
Nothing in this Shipping Policy alters any rights or limitations set out in the applicable return, refund, or exchange policy. If there is any inconsistency between the policies, the return or refund policy will control with respect to eligibility for refunds and returns.

10. Incorrect, Refused, or Undeliverable Shipments

If a shipment is returned because of an incorrect address, failed delivery attempts, refusal by the recipient, or inability to deliver, Christopher Chase LLC may contact the customer to arrange reshipment. Additional shipping charges may apply before the order is resent.
If reshipment is not possible or the customer does not respond within a reasonable time, Christopher Chase LLC may issue a partial refund less original shipping costs, return shipping fees, or other non-recoverable charges, unless prohibited by law.

11. Policy Changes

Christopher Chase LLC may revise this General Shipping Policy at any time to reflect changes in operations, carrier practices, promotions, legal requirements, or business needs. Any updates will become effective when posted on the website unless a different effective date is stated.
Customers are encouraged to review this policy periodically before placing an order.

12. Contact Information

For questions regarding shipping, delivery, or order support, customers may contact Christopher Chase LLC through the contact form available at https://www.christopherchase.com/pages/contact.